Refund Policy

Last updated 20 September 2026

PipFlo has a free plan, so you can use the core Service without paying. The paid Pro plan is billed monthly.

Try before you pay

We recommend using the free plan first to decide whether Pro is right for you. Where a free trial is offered on Pro, you are not charged until the trial ends, and you can cancel during the trial at no cost.

Monthly subscriptions

Pro renews automatically each month until you cancel. You can cancel at any time from Settings → Billing → Manage subscription. When you cancel, Pro stays active until the end of the period you have already paid for, and it is not renewed after that. We do not give partial refunds for the unused part of a period.

When we do refund

We will refund a Pro payment if:

you were charged because of a clear billing error on our side;
you were charged again after cancelling, before the next period;
the Service was materially unavailable for an extended period during that billing month and we could not resolve it;
your local consumer-protection law gives you a refund or withdrawal right — those rights are not affected by this policy.

How to ask for a refund

Email support@pipflo.com from your account address within 14 days of the charge, with the date and amount. We aim to reply within two business days. Approved refunds go back to your original payment method via our payment provider and can take a few days to appear.

Chargebacks

Please contact us first — most issues are billing mistakes we can fix quickly. Opening a chargeback without contacting us may result in your account being suspended while the dispute is resolved.